Refund policy

Effective Date: 29-08-2024

Refund and Cancellation Policy

At Alpha garments, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. Please read our refund and cancellation policy carefully:

1. Cancellation of Orders:

   • You may cancel your order within 24 hours of placing it. To cancel, please contact our customer service team via email or phone with your order details.
   • Orders cannot be canceled once they have been dispatched for delivery.

2. Refund Policy:

   • Return Policy: We only accept returns for damaged products. To initiate a return, please provide a video recording of the unboxing process, capturing the condition of the package from start to finish. Kindly send the video via WhatsApp to +919944265555.

   • To request a refund, please contact our customer service team with clear photos of the damaged item(s) or evidence of the missing product(s).
   • Refunds will be processed within 7-10 business days after approval and will be issued to the original payment method used for the purchase.
   • To initiate a return, please contact us at on empirevinoth@gmail.com or +91 9944265555 with your order details and reason for return. We will provide you with instructions on how to return the item. You will be responsible for the return shipping costs.

3. Return of Products:

   • Returns are accepted only for missing or damaged products.
   • If you receive a damaged item or if any product is missing from your order, please contact our customer service team within seven (7) days of receiving your package.
   • Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
   • To initiate a return, please contact our customer service team for further instructions.

4. Non-Returnable Items:

   • Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

5. Shipping Costs:

   • Shipping costs for returning items due to damage or missing products will be covered by Alpha garments.
   • Customers are responsible for the shipping costs associated with returning items for reasons other than damage or missing products.

6. Refusal of Refund:

   • Alpha garments reserves the right to refuse a refund if the returned products do not meet the specified conditions outlined in this policy.

7. Contact Us:

   • If you have any questions or concerns regarding our refund and cancellation policy, please feel free to contact our customer service team at

     Alpha garments,

     27/A, Nethaji street, Kumarananthapuram, Tiruppur -641602

     Email: empirevinoth@gmail.com

     Contact: 0421-6614431

By placing an order with Alpha garments, you acknowledge that you have read, understood, and agree to abide by the terms of this refund and cancellation policy.

Thank you for choosing Alpha garments!